Frequently Asked Questions

Our experts are thoroughly vetted professionals with extensive experience in their respective fields. They are selected based on their qualifications, expertise, and ability to provide clear and helpful advice.

Most users receive a video response from an expert within 24 hours. However, response times can vary depending on the complexity of the question and the availability of the experts.

The $5 fee is per expert response. If you choose to get advice from multiple experts, each response will cost $5.

We strive to ensure all our users are satisfied with the advice they receive. If you are not satisfied with the response, please contact our support team, and we will work to resolve the issue.

We take your privacy and security seriously. All videos and personal information are stored securely, and only the matched experts will have access to your video. We comply with all relevant data protection regulations to ensure your information is safe.

All professionals undergo a thorough interview process. Their credentials are verified, and they must pass Homeland Security checks to be eligible for work in the US. We look for a range of characteristics to ensure that the pros we pick will deliver high quality advice backed by years of experience.